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Apex Cellular    
       

Frequently Asked Questions

 

Payment and Shipping Questions

What will be charged on my credit card?
What methods of payment do you accept?
How long will it take my shipment to arrive?
Is it safe to order online with my credit card?
How much is shipping and handling?
What is your Return Policy?
What is your Privacy Policy?
Does Apex Cellular offer wholesale to retailers?

Product Questions

How do I install the Internal Antenna?
What is the size of the Internal Antenna?
Where do I place the Internal Antenna?
Will the Internal Antenna work with digital, analog, and/or tri-band phones?
How does the Internal Antenna work?
Will the Internal Antenna help me get reception in areas with no signal?
Can the Internal Antenna be transferred from phone to phone?
What is the lifespan of the Internal Antenna?
What phone models do the Internal Antenna fit?


What will be charged on my credit card?
You will be charged for the products you ordered + shipping and handling only.  Shipping and handling is currently a FLAT RATE of $1.99 regardless of the quantity ordered, anywhere in the United States.  (International orders are only slightly more).

What method of payments do you accept?
We accept Visa, MasterCard, and Discover.  We also accept checks and money orders. If you choose to send in your payment, please print out our order form and send it along with your payment to:

Accessories Online Inc
PO Box 130
Temple City, CA 91780 - 0130

Please make checks payable to: ACCESSORIES ONLINE INC

If you would prefer, we may also take your payment information over the phone. Just email our Customer Care Department with your Name and Daytime Telephone Number, and one of our courteous Sales Representatives will contact you and assist you with your order.

How long will it take my shipment to arrive?
We ship all orders out within 24 hours, and you will receive your order within 2 - 4 days thereafter, including weekends! We always ship via the United States Post Office, which means that we can ship to PO Boxes if you prefer. Your package arrives with your mail, so it is NOT neccessary to have someone wait and sign for the package.

Is it safe to order online with my credit card?
We understand our customers' concerns with the security of their transactions. That is why we run only the most secure servers that encrypt all of your information so that only authorized personnel will be able to access the information. Our shopping cart is 100% secure and our servers are secured by Verisign, the company known worldwide as the most secure processor.

How much is shipping and handling?
We charge a FLAT RATE of just $1.99, regardless of the quantity you order or where in the United States you are located.  (International orders are slightly more).

What is your Return Policy?
Apex Cellular offers a 30-day money back guarantee.  If any of the products we shipped to you are defective, just return it to us within 30 days for a FULL REFUND or exchange, whichever you prefer.  Just contact our Customer Care Department and send the product back to us with its packaging. Other sites will almost always refund you less shipping and handling + a restocking fee. Apex Cellular believes that the customer is always right, and upon request, we will give our customers a Full 100% Refund. We have one of the best and most comprehensive customer service policies of any online retailer on the Internet.

What is your Privacy Policy?
We will never sell your information to anyone (i.e. marketing, third parties...).  We will only use your email address to communicate with you about your current order and not for any other purpose.

Does Apex Cellular offer wholesale to retailers?
Apex Cellular is an authorized distributor and wholesaler of all products we carry.  If you are a retailer or dealer who is interested, please email our Wholesale Department. Please include your Company Name, Contact Person, Company Address, a Daytime Phone Number and any other related information that may assist us in helping you.



How do I install the Internal Antenna?
Remove the battery from your cell phone. Be sure the area is clean and free of dust, oil and moisture. Next, remove adhesive backing from antenna and place the internal antenna on the back of your cellular phone. Press gently and be sure the "UPSIDE" arrow is facing your phone's own antenna. Detailed instructions are also included with the product packaging.

What is the size of the Internal Antenna?
The internal antenna is 1.5" in length & .75" in width.

Where do I place the Internal Antenna?
The internal antenna is placed between the battery and the phone. It is very important that the internal antenna is faced upwards.  Instructions are included with the product.

Will the Internal Antenna work with digital, analog, and/or tri-band phones?
Yes, the internal antenna works for all three. It also works for home cordless phones and walkie-talkies to reduce static.

How does the Internal Antenna work?
The internal antenna is a magnetic device that was designed to channel stray EMW signal waves to your phone’s own antenna, thus helping to increase cell phone reception and signal.

Will the Internal Antenna help me get reception in areas with no signal?
The internal antenna will not work in areas where your cellular service carrier does not provide coverage.  It will help boost and stabilize signal as well as reduce dropped calls (i.e. tunnels and indoor areas).

Can the Internal Antenna be transferred from phone to phone?
No.  Due to the adhesive backing of the internal antenna, it may be damaged upon removal.

What is the lifespan of the Internal Antenna?
The internal antenna will last as long as the lifespan of your phone.

What phone models do the Internal Antenna fit?
The internal antenna is very small and is designed to fit virtually all phones.  We are not aware of any phones that the internal antenna does not fit.






















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