Payment and Shipping
Questions
What
will be charged on my credit card?
What
methods of payment do you accept?
How
long will it take my shipment to arrive?
Is
it safe to order online with my credit card?
How
much is shipping and handling?
What
is your Return Policy?
What
is your Privacy Policy?
Does
Apex Cellular offer wholesale to retailers?
Product
Questions
How
do I install the Internal Antenna?
What
is the size of the Internal Antenna?
Where
do I place the Internal Antenna?
Will
the Internal Antenna work with digital, analog, and/or
tri-band phones?
How
does the Internal Antenna work?
Will
the Internal Antenna help me get reception in areas
with no signal?
Can
the Internal Antenna be transferred from phone to phone?
What
is the lifespan of the Internal Antenna?
What
phone models do the Internal Antenna fit?
What
will be charged on my credit card?
You will
be charged for the products you ordered + shipping and
handling only.
Shipping and handling is currently a FLAT
RATE of $1.99 regardless
of the quantity ordered, anywhere in the United States.
(International orders are only slightly
more).
What
method of payments do you accept?
We accept
Visa, MasterCard,
and Discover.
We also accept checks and money orders. If you
choose to send in your payment, please print out our
order form
and send it along with your payment to:
Accessories Online Inc
PO Box 130
Temple City, CA 91780 - 0130
Please make checks payable
to: ACCESSORIES ONLINE INC
If you would prefer, we may also take your payment information
over the phone. Just email our Customer
Care Department with your Name and Daytime Telephone
Number, and one of our courteous Sales Representatives
will contact you and assist you with your order.
How
long will it take my shipment to arrive?
We ship
all orders out within 24
hours, and you will receive your order within
2 - 4 days thereafter,
including weekends! We always ship via the United States
Post Office, which means that we can ship to
PO Boxes if you prefer. Your package arrives with your
mail, so it is NOT neccessary to have someone
wait and sign for the package.
Is it
safe to order online with my credit card?
We understand
our customers' concerns with the security of their transactions.
That is why we run only the most secure servers that
encrypt all of your information so that only authorized
personnel will be able to access the information. Our
shopping cart is 100% secure and our servers
are secured by Verisign,
the company known worldwide as the most secure processor.
How much
is shipping and handling?
We charge a FLAT
RATE of just $1.99,
regardless of the quantity you order or where in the
United States you are located. (International
orders are slightly more).
What
is your Return Policy?
Apex Cellular
offers a 30-day money back guarantee.
If any of the products we shipped to you are
defective, just return it to us within 30 days for a
FULL REFUND or exchange, whichever you prefer.
Just contact our Customer
Care Department and send the product back to us
with its packaging. Other sites will almost always refund
you less shipping and handling + a restocking fee. Apex
Cellular believes that the
customer is always right, and upon request,
we will give our customers a Full 100% Refund.
We have one of the best and most comprehensive customer
service policies of any online retailer on the Internet.
What
is your Privacy Policy?
We will
never sell your information to anyone (i.e. marketing,
third parties...).
We will only use your email address to communicate
with you about your current order and not
for any other purpose.
Does
Apex Cellular offer wholesale to retailers?
Apex
Cellular is an authorized distributor and wholesaler
of all products we carry.
If you are a retailer or dealer who is interested,
please email
our Wholesale
Department. Please include your Company Name,
Contact Person, Company Address, a Daytime Phone Number
and any other related information that may assist us
in helping you.
How
do I install the Internal Antenna?
Remove the
battery from your cell phone. Be sure the area is clean
and free of dust, oil and moisture. Next, remove adhesive
backing from antenna and place the internal antenna on
the back of your cellular phone. Press gently and be sure
the "UPSIDE" arrow is facing your phone's own
antenna. Detailed instructions are also included with
the product packaging.
What
is the size of the Internal Antenna?
The internal
antenna is 1.5" in length & .75" in width.
Where
do I place the Internal Antenna?
The internal
antenna is placed between the battery and the phone. It
is very important that the internal antenna is faced upwards.
Instructions are included with the product.
Will
the Internal Antenna work with digital, analog, and/or
tri-band phones?
Yes, the
internal antenna works for all three. It also works for
home cordless phones and walkie-talkies to reduce static.
How
does the Internal Antenna work?
The internal
antenna is a magnetic device that was designed to channel
stray EMW signal waves to your phone’s own antenna, thus
helping to increase cell phone reception and signal.
Will
the Internal Antenna help me get reception in areas with
no signal?
The internal
antenna will not work in areas where your cellular service
carrier does not provide coverage.
It will help boost and stabilize signal as well
as reduce dropped calls (i.e. tunnels and indoor areas).
Can
the Internal Antenna be transferred from phone to phone?
No.
Due to the adhesive backing of the internal antenna,
it may be damaged upon removal.
What
is the lifespan of the Internal Antenna?
The internal antenna
will last as long as the lifespan of your phone.
What phone
models do the Internal Antenna fit?
The internal antenna
is very small and is designed to fit virtually all phones.
We are not aware of any phones that the internal
antenna does not fit.
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